Burning Fish Games – Privacy Policy
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Burning Fish Games (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the site.
1. Who We Are
Burning Fish Games
Queensland, Australia
Email: contact@burningfishgames.com
We design, publish, and sell tabletop games, including Who Murdered the Turtle?, Penguins Can’t Fly, and other titles.
2. Information We Collect
a) Information You Provide
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment and order details (processed securely by Stripe — we do not store card numbers)
- Messages sent through our contact form or email
- Newsletter sign-up details
b) Information Collected Automatically
Our first-party analytics record page paths, page-view counts and a random browser-session identifier with activity times. These analytics do not store your IP address or identity. Session records expire after 24 hours, and tracking respects your browser’s Do Not Track setting. Hosting and payment providers may process technical information needed to deliver their services and prevent abuse.
c) Cookies & Tracking Technologies
Essential cookies support secure owner sign-in. Browser storage remembers your shopping bag, display-currency preference and a temporary analytics session. YouTube videos and Instagram previews connect to those providers when you choose to load them; those providers may use their own cookies. You can clear or disable browser storage, though some features may not work correctly.
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Respond to customer enquiries
- Send order updates, notifications, and support messages
- Improve our website and product offerings
- Send newsletters and promotional emails (if you opt in)
- Prevent fraud and maintain security
- Analyse site traffic and user behaviour
4. Sharing Your Information
We share your information only when necessary to operate our business, including:
a) Service Providers
- Stripe (payment processing)
- Resend (order and subscription email delivery)
- Vercel and Neon (website hosting, private file storage and database services)
- Delivery providers where needed to fulfil your order
These providers process information needed to provide their services, subject to their terms and privacy policies.
b) Legal Requirements
We may disclose information if we are legally required to.
c) Business Transfers
If Burning Fish Games is ever sold or merged, your information may be transferred as part of the business assets.
We do not sell your personal information.
5. International Data Transfers
Some of our service providers store data outside Australia.
By using our website, you consent to these transfers in accordance with the Australian Privacy Principles (APPs).
6. Security
We take reasonable measures to protect your personal information, but no online system is ever completely secure.
You should always exercise caution when submitting information online.
7. Your Rights (Australia)
Under the Privacy Act 1988 (Cth), you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion where legally permitted
- Unsubscribe from marketing
- Opt out of targeted advertising through your browser or platform settings
To make a request, contact us at contact@burningfishgames.com.
8. Third-Party Links
Our site may include links to external websites (e.g., Kickstarter, Instagram).
We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy periodically.
Your continued use of our website indicates acceptance of any updated terms.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
contact@burningfishgames.com